You can complete the process yourself on our website or contact us, and we will send you a label so that you can drop off your parcel at the nearest post office in your country without any additional fees or complications.
Questions & Answers
Everything you need to know about delivery with BPD Express
When booking a parcel shipment, you pay the preliminary shipping cost calculated from the weight you provided and the services selected. After your parcel arrives at our warehouse, we check its weight and recalculate the cost. If the actual weight is higher than declared, pay the difference online before your parcel leaves the warehouse.
Yes, no additional payment is required. The courier arrives between 9 a.m. and 6 p.m. during the day.
Yes, of course, you can order a courier delivery to your home yourself in your personal account.
Write to us on WhatsApp, Telegram, or Direct on Instagram, and we will be happy to answer your question.
The tracking number is shown on your receipt or invoice. It starts with a lowercase “b”.
You can track your shipment using the tracking number, which begins with a lowercase “b” and is indicated on your receipt or invoice. To do so, simply go to the “Track your shipment” section on our website.
Parcels to Ukraine, Crimea, Russia, Belarus, Armenia, and Georgia take 10-20 days, and parcels to Kazakhstan and Kyrgyzstan take 3-4 weeks.
Our company has been successfully delivering shipments for over 30 years. All shipments are insured.
Yes, you can use the tracking number that starts with a lowercase “b” and is listed on your receipt or invoice. You can use this number to track your shipment on our website in the “Track Your Shipment” section.
Yes, you can send several documents in one envelope. Place all documents in the first (inner) envelope.
This protects documents better and makes processing and sorting faster and more accurate. The inner envelope contains the documents and sender and recipient details; the outer envelope is used for shipping and protection.
Documents are delivered by an EMS courier to the recipient’s door.
Check that all details are correct: the sender’s address and e-mail in Latin characters as in the passport, and the recipient’s address, phone number and postal code in Russian.
We dispatch documents every Tuesday. The delivery time of 10–15 days is counted from the dispatch date.
Yes, you can send goods of any value, but you must be prepared to pay customs duty.
Yes. When creating your shipment, simply tick the items in your parcel from the list — that completes the declaration.
You can send anything except prohibited items: alcohol, cigarettes, weapons of any kind, explosive mixtures and devices, mobile phones, tablets, drones, prescription drugs, banknotes, seeds, plants, and auto parts.
Make sure the contents are secured inside and protected from damage during transportation. For fragile items, use additional protection such as bubble wrap, filler and firm fixation inside the box. See the Packaging section for more information.
Print the label and attach it securely to the parcel so that it is clearly visible and not damaged during transportation.
It is best to choose a sturdy cardboard box, use as little tape as possible, and don't forget to label your package.
