News and updates

We share service updates, changes, and useful information

1 min read BPD Express has a temporary Instagram accountWe have opened a temporary Instagram account, @bpdexpress.de. We will post our Instagram updates there while we work to restore access to our main account, @bpdexpressde. Look for the dot before de in the temporary handle. What we will share on the new account Follow for BPD Express news, shipping updates and practical tips on booking and tracking shipments. As soon as we regain access to the main account, we will let you know on the temporary profile, on our website and on our Telegram channel. How to contact BPD Express We continue to accept and deliver parcels. You can book and track shipments on our website. If you messaged the previous profile and are still waiting for a reply, please contact us on WhatsApp or Telegram. For a parcel you have already sent, please include the shipment number. Subscribe to our Telegram channel BPD Express news, shipping updates and practical tips in one place. Subscribe to the channel BPD Express on InstagramNews and practical shipping tips. Our temporary profile is @bpdexpress.de.Follow on InstagramRead 6 min read BPD Standard, Care and Care+: choose the right care for your parcelWe have put together three service packages: BPD Standard, BPD Care and BPD Care+. Choose basic service, additional warehouse checks or extended support with a dedicated contact and protection for your parcel’s declared value. Here is what each package includes, how much it costs and how to submit a claim if your parcel is lost or damaged. Which package is right for you?Start with the support you need for your parcel:BPD Standard — for shipping with basic tracking.BPD Care — for packaging checks, photos and a weight check at the warehouse.BPD Care+ — for dedicated support and declared-value protection under the service terms.BPD Standard — basic service with no package surcharge Package price: €0. Shipping is charged separately. BPD Standard is suitable if you need parcel delivery and standard tracking. You pay the selected shipping rate and can add individual services as needed. BPD Care — extra attention at the warehouse Price: €16.90 in addition to shipping. The package includes: Customs declaration check. We check the completed declaration before dispatch. Priority warehouse processing. Your parcel receives priority during warehouse handling. Priority processing applies to our warehouse. It does not guarantee shorter transit times or faster customs clearance. Checking the outer packagingPackaging check. We inspect the exterior of the packaging and repair any external packaging damage we find. The packaging check is carried out without opening the parcel. It does not replace suitable internal packaging: fragile items must be protected and secured, liquids packed to prevent leaks, empty spaces filled and the corners of the box reinforced. Parcel photos and weight checksPhoto on arrival. We photograph the exterior of your parcel after it reaches our warehouse. Photo documentation and weight check. We record the parcel’s condition and check its weight. BPD Care+ — dedicated support and declared-value protection Price: €44.90 + 4% of the declared contents value, in addition to shipping. BPD Care+ includes all BPD Care services, plus: Declared-value protection up to €1,000, subject to the additional carrier liability terms. A dedicated contact to support you with your shipment. Extended tracking and email notifications at delivery stages. Help preparing supporting documents and following up on a compensation claim. These services are already included in BPD Care+ and do not need to be added again. Price example: For contents with a declared value of €500, the package costs: €44.90 + €20 (4% of €500) = €64.90. Shipping is charged separately. Compare the packages Service BPD Standard BPD Care BPD Care+ Surcharge in addition to shipping €0 €16.90 €44.90 + 4% of declared value Standard tracking Included Included Included Customs declaration check Optional extra Included Included Packaging check and repair of external packaging damage Optional extra Included Included Arrival photo and weight check Optional extra Included Included Priority warehouse processing Optional extra Included Included Declared-value protection up to €1,000 Optional extra Optional extra Included Dedicated contact Optional extra Optional extra Included Extended tracking and email notifications Optional extra Optional extra Included Services not included in your chosen package are charged separately. How declared-value protection works Declared-value protection is provided through additional carrier liability, rather than a separate insurance policy. It applies to shipments for which the service has been activated, subject to its terms. Compensation depends on the circumstances: Total loss: The substantiated declared value of the contents is reimbursed within the protection limit. The carrier’s terms also provide for reimbursement of the transport charge. Partial loss: Compensation covers the value of the missing contents. Damage: Compensation is based on the actual, substantiated damage, up to the declared value. The protection limit for the contents is €1,000. Declaring a value does not automatically entitle you to payment of the full amount. Keep invoices, receipts and other documents showing the value of the contents. The carrier decides whether compensation is payable after reviewing the circumstances and supporting documents. BPD Express helps prepare the documentation and follows up on the claim. Where to report loss or damage For BPD Care+ customers, all reports concerning loss, damage, missing contents and compensation must be submitted exclusively by email to claims@bpd-express.de. Please include: the tracking number; the sender’s and recipient’s details; a description of the contents and their declared value; a description of what happened and the compensation amount requested. Attach proof of value and, for damage or missing contents, the official report and photos or videos. Additional documentation may be requested. If you notice a problem when collecting your parcel: Tell the postal employee about any damage or signs of opening before the handover is completed. Ask for an official report describing the damage or missing contents in detail, signed by the employee. Photograph or film the packaging and unpacking at the collection point, in the employee’s presence. Keep the box, packaging materials and supporting documents. Email your claim to claims@bpd-express.de as soon as possible. If you only open the parcel at home and do not document the problem at handover, there may be insufficient evidence to support compensation. What limitations apply? Compensation is excluded in certain circumstances, including damage caused by inadequate packaging, prohibited or restricted contents, inaccurate information or the natural deterioration of the contents. Other exclusions apply to force majeure, detention or seizure by public authorities and damage caused by the sender or recipient. Missing claim deadlines, failing to follow the claims procedure or not providing the required documents and proof of value may result in rejection. The full declared-value protection terms are provided when the service is booked. Frequently asked questions Is shipping included in the package price?No. Transport charges are calculated separately. Can I choose individual services?Yes. You can add individual services to BPD Standard or BPD Care. When is compensation paid?After the carrier has reviewed the documents and made a decision. The timeframe depends on the circumstances and the investigation process. Does Care+ guarantee faster delivery?The package includes priority warehouse processing and extended support. It does not provide a separate guaranteed transit time or customs clearance timeframe. Choose the right package for your shipment BPD Standard — basic service.BPD Care — additional warehouse checks.BPD Care+ — dedicated support and declared-value protection. For help choosing a package and calculating shipping costs, contact us via WhatsApp, Telegram or call +49 6155 840777. BPD Care+ compensation claims must be sent exclusively to claims@bpd-express.de.     Subscribe to our Telegram channel BPD Express news, shipping updates and practical tips in one place. Subscribe to the channel BPD Express on InstagramNews and practical shipping tips. Our temporary profile is @bpdexpress.de.Follow on Instagram Related articlesHow to send a parcel with BPD Express: step by stepHow to pay for parcel delivery onlineRead 3 min read We’ve updated our website and your customer accountSending a parcel should be simple. That’s why we’ve updated the BPD Express website and customer account, making navigation clearer, shipment booking easier and adding more features to help you manage your parcels. Our goal is to help you spend less time booking shipments and find the information you need more easily. A clearer, easier-to-use website We’ve reorganised the website and improved how information is presented. This makes it easier to explore our services, find answers to your questions and start booking a shipment. We’ve also focused on the steps along the way: which options to choose, what information to provide and what happens next. Your updated customer account Your customer account now offers more features. We’ve also worked to make everyday tasks simpler and easier to understand, whether you’re a regular customer or using BPD Express for the first time. When booking, you can choose the service package that suits your shipment: BPD Standard, BPD Care or BPD Care+, along with any additional services you need. Find out more about the packages, prices and included services in our article about BPD Standard, Care and Care+. Getting started on the updated website Calculate shipping costs. On the homepage, select the origin country, destination country and parcel weight.Open your customer account. You will find the account button at the top of the website.Choose your service. When booking, compare BPD Standard, BPD Care and BPD Care+ and add the services you need. If your parcel is already on its way, use the tracking section on the website. Regular improvements from here on The updated website provides a foundation for further development. We’ll regularly add features, simplify individual steps and improve the experience from exploring our services and booking a shipment to receiving a parcel. We’ll introduce these changes gradually, guided by our customers’ questions and experiences. Your feedback matters Was a step unclear? Did you notice an error or find that a useful feature was missing? Please let us know. Specific examples are particularly helpful: what were you trying to do, and where did you run into difficulty? You can contact us via WhatsApp or Telegram. Visit the updated BPD Express website, sign in to your customer account and explore the changes. Thank you for choosing BPD Express and helping us make our service easier to use! Subscribe to our Telegram channel BPD Express news, shipping updates and practical tips in one place. Subscribe to the channel BPD Express on InstagramNews and practical shipping tips. Our temporary profile is @bpdexpress.de.Follow on Instagram Related articlesDownload BPD Express for iPhone and AndroidBPD Express tracking: check your shipment statusRead 1 min read Our Instagram account is unavailable — BPD Express remains here for youOur Instagram account, @bpdexpressde, has been unavailable since 1 November 2026. We are working to restore access. BPD Express continues to accept and deliver parcels. Shipment booking and tracking remain available on our website. How to contact BPD Express If you have messaged us on Instagram and have not received a reply, please contact us via: WhatsApp: +49 171 3763353 Telegram: @BPDEXPRESS_BOT WhatsApp and Telegram are for messages only. WhatsApp · Telegram For calls: +49 6155 840777. If your question concerns an existing shipment, please include your tracking number. This will help us handle your enquiry more quickly. Where to find our latest news For our latest news, subscribe to the official BPD Express Telegram channel. Thank you for your continued support! Subscribe to our Telegram channel BPD Express news, shipping updates and practical tips in one place. Subscribe to the channel BPD Express on InstagramNews and practical shipping tips. Our temporary profile is @bpdexpress.de.Follow on Instagram Related articlesParcel shipping advice — BPD ExpressFraud using the BPD Express name: verify messagesRead 2 min read New rates for small parcels from EuropeSending a gift, clothing or children’s items to your loved ones? BPD Express has introduced new rates for parcels weighing less than 5 kg, making smaller shipments more affordable. There is no need to wait until you have enough to fill a large box. Send 1, 2, 3 or 4 kg — whatever you need. Where can you send parcels from and to? We accept parcels from Germany, Poland, Austria, France, Italy, Spain, the Netherlands, Belgium and other European Union countries. We deliver to Russia, Kazakhstan, Kyrgyzstan, Uzbekistan, Ukraine, Armenia, Georgia and Azerbaijan. Available delivery options and transit times depend on your chosen route and the recipient’s location. How is the shipping cost calculated? The price depends on the origin country, destination country, delivery option and parcel weight, including packaging. Weights between whole kilograms are taken into account. For example, the price for a 2.5 kg parcel is calculated proportionally between the 2 kg and 3 kg rates. The weight is not rounded up to the next whole kilogram. How do I book a shipment? Pack your parcel and weigh it, including the box. Then enter the shipping route and weight into the calculator on our website. You will see an estimated shipping cost and can book your shipment online. Calculate shipping cost → Need help? We will help you calculate the cost and arrange your shipment: Message us on WhatsApp Message us on Telegram Call us: +49 6155 840777 WhatsApp and Telegram are for messages only. To call us, please use our telephone number. WhatsApp · Telegram Subscribe to our Telegram channel BPD Express news, shipping updates and practical tips in one place. Subscribe to the channel BPD Express on InstagramNews and practical shipping tips. Our temporary profile is @bpdexpress.de.Follow on Instagram Related articlesHow to pay for parcel delivery onlineHow to send a parcel with BPD Express: step by stepRead 2 min read The BPD Express Family Album: your memories, our shared storyAn old photograph, a familiar face and a parcel the whole family had been waiting for. These pictures hold memories of gifts, joy and care that travelled across borders.Entries for the giveaway closed on 25 October 2026. The family album remains available to browse, and the prize terms are preserved below.When a photograph brought loved ones closerBPD Express has been delivering parcels to your loved ones since 1992. In earlier years, recipients were photographed with a Polaroid camera. The picture was returned to the sender as proof of delivery. For the family, it meant much more: seeing a familiar face and knowing the parcel had arrived.People kept these photographs in their family albums. Today, they form part of the shared BPD Express photo archive — a history we are preserving together with our customers.The first pages of our family albumOlga Kazantseva shared four photographs from Shadrinsk, taken around 2000–2005. She told us she has been a customer for more than 20 years. Thank you for these treasured memories!Open the family album and view the original photographsTerms of the 2026 giveawayParticipants submitted old photographs of BPD Express parcel recipients, together with the country, city and approximate year. They could also add a short family story. Each person received one entry, with up to four photographs.Three prizes were offered, each covering free shipping for one parcel:up to 30 kg;up to 20 kg;up to 10 kg.The prizes are valid for all BPD Express destinations until 27 October 2028 inclusive. Under the terms, three different winners are selected at random; hearts on photographs do not affect the result. The announcement was scheduled for 27 October 2026.Questions about the family album?Contact us on WhatsApp or Telegram. Messages sent after the entry deadline do not count as entries in the closed giveaway.Kept in an album. Held in the heart. Subscribe to our Telegram channel BPD Express news, shipping updates and practical tips in one place. Subscribe to the channel BPD Express on InstagramNews and practical shipping tips. Our temporary profile is @bpdexpress.de.Follow on Instagram Related articlesBPD Express history: delivering since 1992BPD Express Drawing Contest: Delivery Through Children’s EyesRead 2 min read Radio Kartina Fest 2026: Festival and BPD Promotion ArchiveThe festival and promotion have ended. The BPD20 code mentioned here is no longer valid. The terms of the 2026 offer are retained below. Radio Kartina Fest took place on 22 August 2026 at Sommerwiese an der Jahrhunderthalle in Frankfurt am Main. BPD Express customers were offered a ticket discount and a giveaway ahead of the festival. Open-air music and shared moments The announced programme included JAH KHALIB, Julia Volkova, KILIANA, Jaschka, SIMAS, DoReDos, Michelle Eline and MY-RO, alongside DJ Marrakech, DJ X Tin, DJ Insane and DJ S7VEN. The festival programme was scheduled for 14:00–22:00. Venue: Pfaffenwiese 301, 65929 Frankfurt am Main. View festival photos and videos on the organiser’s website 20% off with BPD20: the past offer BPD Express customers were offered 20% off tickets with code BPD20, valid from 27 July to 9 August 2026. The code was entered at checkout on Bilet.Kartina.TV. This was a festival ticket offer, not a parcel delivery discount. Ticket giveaway: archived terms The giveaway was scheduled for 20–26 July 2026 on BPD Express Instagram. The main prize was two tickets for one winner, with additional winners each due to receive one ticket. The entry requirements were: follow BPD Express and Radio Kartina Fest on Instagram;like the giveaway post;comment with whom you would like to attend the concert;share the post in your story and tag the organisers. The winners were scheduled to be announced on 26–27 July 2026. Entries are closed. About Kartina Kartina brings television, music, cinema and live events to Russian-speaking audiences abroad. Explore the projects on their official websites: Kartina.TV — online television, films and series.Radio Kartina — radio, music and podcasts.Bilet.Kartina.TV — tickets for concerts, theatre and other events.KinoKartina.TV — film premieres and cinema screening information.Radio Kartina Fest — festival, photos and videos. Evennta, the organiser of Radio Kartina Fest, arranges concerts and tours. Subscribe to our Telegram channel BPD Express news, shipping updates and practical tips in one place. Subscribe to the channel BPD Express on InstagramNews and practical shipping tips. Our temporary profile is @bpdexpress.de.Follow on Instagram Related articlesBPD Express at JARMARKA 2026 — News ArchiveBPD Express Family Album — Customer Photos and MemoriesRead 4 min read BPD Express Accepts Delivery Requests for the Donetsk and Luhansk RoutesBPD Express is expanding its list of serviced delivery routes and now accepts requests for deliveries to selected locations in the Donetsk and Luhansk directions, including areas often referred to by customers as the so-called DNR and so-called LNR. We understand that this route is important for many customers who need to send documents, personal belongings or permitted goods to family members, relatives or close contacts. Customers can contact BPD Express support to check whether delivery is possible to a specific address. How to Request a Delivery To check whether a shipment can be accepted, please contact BPD Express and provide the following information: destination city or locality; type of shipment: parcel or documents; approximate weight and dimensions; description of the contents; recipient contact details. After reviewing the information, the BPD Express team will confirm whether the shipment can be accepted, what details are required for processing and which restrictions may apply. What Can Be Sent Only permitted items that comply with applicable transport rules, customs requirements and route-specific restrictions can be accepted for shipment. Before accepting a shipment, BPD Express may request a description of the contents, an item list, receipts or additional information. This review is necessary to process shipments correctly and safely. Important Information About Restrictions Deliveries to the Donetsk and Luhansk routes are possible only if the shipment, recipient, route and contents comply with applicable requirements and restrictions. BPD Express does not accept prohibited items, sanctioned goods, goods with possible dual-use relevance, dangerous goods, weapons, weapon parts, cash, unclear or insufficiently described contents, or any other items that cannot be transported under applicable transport rules or restrictions. If additional review is required for a specific shipment, BPD Express will contact the customer before accepting the parcel for processing. Why the Address Should Be Checked in Advance Delivery availability depends on the specific locality, the current operational situation, the route and the contents of the shipment. For this reason, customers should contact BPD Express support before submitting a shipment and check delivery availability for the exact address. This advance review helps avoid incorrect order registration, delays and possible returns. Where to Get Support Ask about delivery availability: WhatsApp · TelegramFor questions about delivery to the Donetsk and Luhansk routes, please contact BPD Express customer support. Our team will check delivery availability, explain the process and provide information about the details required for processing. If you already know the destination city, approximate weight and contents of the shipment, please prepare this information in advance. This will help us process your request faster. Frequently Asked Questions Does BPD Express deliver to the so-called DNR and so-called LNR? BPD Express accepts delivery requests for selected locations in the Donetsk and Luhansk directions, including areas often referred to by customers as the so-called DNR and so-called LNR. Delivery availability is checked for each specific address. Can I send a parcel immediately? Before a shipment can be accepted, the destination locality, shipment type and contents must be reviewed. After the review, BPD Express will confirm whether the shipment can be accepted. Can I send documents? Document delivery availability is checked based on the specific address and route conditions. Please contact BPD Express customer support for consultation. Which items cannot be sent? BPD Express does not accept prohibited items, sanctioned goods, goods with possible dual-use relevance, dangerous goods, weapons, cash or other contents that do not comply with transport rules or applicable restrictions. Why is an advance review required? An advance review is required due to the specifics of the route, applicable restrictions, routing conditions and content requirements. It helps register the shipment correctly and reduce the risk of delays or returns. Subscribe to our Telegram channel BPD Express news, shipping updates and practical tips in one place. Subscribe to the channel BPD Express on InstagramNews and practical shipping tips. Our temporary profile is @bpdexpress.de.Follow on Instagram Related articlesHow to send a parcel with BPD Express: step by stepBPD Express tracking: check your shipment statusRead 2 min read Pochtamt.eu Becomes Part of BPD ExpressPochtamt.eu becomes part of BPD Express. We are bringing customer support, order processing and shipment assistance together. Customers will have one team to contact about parcel and document delivery from Germany and other European countries. What changes for Pochtamt.eu customers? New inquiries and orders will be handled through BPD Express.Existing orders and shipments remain in progress. You do not need to register them again.BPD Express customer support can help with delivery questions and shipment status. Keep your order or tracking number and include it when contacting us. This helps our team identify your shipment and look into your question. How to contact customer support Message us on +49 171 3763353. Mention that you are a Pochtamt.eu customer, include your order or tracking number and briefly describe your question. Other ways to reach us are listed on the BPD Express contact page. How to check your parcel's status Visit BPD Express parcel tracking. If your Pochtamt.eu tracking number is not found or the status is unclear, send the number to customer support. You do not need to create another order to check the status. Why are we bringing the services together? Our aim is to make customer support easier to navigate by handling inquiries and shipment assistance in one system. Delivery information, new features and service updates will be published on the BPD Express website. Frequently asked questions What happens to my existing Pochtamt.eu order? Your order remains in progress. If it has already been submitted, you do not need to submit it again. Where should I send new inquiries? Contact BPD Express. Our team will explain the next steps and help with questions about sending a shipment. Where can I find current delivery terms? On the BPD Express website or through customer support. Tell us the origin and destination countries so we can provide information for your route. Subscribe to our Telegram channel BPD Express news, shipping updates and practical tips in one place. Subscribe to the channel BPD Express on InstagramNews and practical shipping tips. Our temporary profile is @bpdexpress.de.Follow on Instagram Related articlesTOPPOST.de: shopping in Europe and deliveryUpdated Website and Customer Account | BPD ExpressRead