Fraud using the BPD Express name: verify messages
We have received reports of people impersonating BPD Express to request payments. If a message or link looks suspicious, verify the request through our official contacts first.
Check the payment request
Do not send money based only on an unexpected message. Compare its shipment and invoice numbers with your booking. Open the BPD Express website yourself and use the official contact page.
What to send support
Send the message text or a screenshot, the sender’s address and your booking number if available. Do not share passwords, verification codes or full payment card details.
Need help?
Message us on WhatsApp or Telegram. Include the origin country, recipient address and parcel weight. For an existing shipment, add its tracking number. For calls: +49 6155 840777.