«I am delighted. After an unsuccessful shipment with DHL, I looked for an alternative and sent the parcel with BPD Express. The parcel was delivered to the recipient’s door in 21 days. Support worked very well: questions were answered quickly, and there were no problems with communication or tracking. I will definitely use this delivery service again.»
Женежка
Document delivery Germany-Belarus
«I sent documents from Germany to Belarus. They were delivered very quickly, in 9 days. Communication with BPD Express was excellent, and it was easy to get answers to any questions. I was very satisfied. Thank you for your work!»
Евгения Горбачева
Parcel delivery Poland-Russia
«Thank you for the speed and quality. This is the second time I have sent a parcel through the service from Poland to Russia. Everything arrives intact, within a reasonable time and at a reasonable price: about 3 weeks from Poland to Germany and then on to Chuvashia.»
S Strzelecka
Parcel delivery with tracking
«The parcel was handed over for delivery on 04.05 and was delivered on 26.05. Everything arrived quickly, intact and without damage. All questions were answered promptly in Telegram. We are happy with the service, have already used it for the second time and will use it again.»
Julia Lunova
Parcel delivery Bremen-Chelyabinsk
«Many thanks to BPD Express for the timely delivery of the parcel. Everything arrived safe and intact. The parcel reached Chelyabinsk from Bremen in 14 days.»
Crystal Julia
Parcel delivery Germany-Karaganda
«Excellent service. Fast delivery: the parcel arrived in Karaganda, Kazakhstan, in 2 weeks. Everything was safe and intact. Thank you very much, it was a pleasure working with you. Everything was great.»
Madina Perch
Parcel delivery Leipzig-Omsk
«Excellent company. The parcel from Leipzig to Omsk arrived in 10 days, even right before New Year. Everything arrived safe and intact. It was delivered to the recipient’s door, practically hand to hand.»
Ekaterina Zaitseva
Parcel to mom in 11 days
«I am very happy with the service. I sent a parcel to my mom, and it arrived in 11 days, although the estimated time was 10-20 days. Everything arrived intact and exactly as I sent it. Thank you. I will keep using the service!»
Hanna
Parcel delivery Germany-Kyrgyzstan
«An honest review: delivery is fast, and it is convenient that the courier picks up the parcel from home and delivers it to the home as well. I used to send parcels to Kyrgyzstan by post, and they sometimes arrived damaged or wet, with delivery taking about a month. With BPD Express there are no problems, everything arrives safe and intact.»
Guzelnur Zhalelova
Parcel delivery Germany-Russia in 9 days
«I would like to thank your team for the super-fast work and hand-to-hand delivery. My parcel to Russia reached the recipient in 9 days, safe and intact. Both the recipient and I are very happy. Thank you very much!»
Maria Schröder
Parcel delivery to Kazakhstan
«We send parcels to Kazakhstan very often and have never had any problems. You can order pickup from home or take the parcel to the post office yourself, which is very convenient. We are satisfied and recommend it to everyone.»
Natalie Tujakov
Parcel delivery Germany-Crimea
«I am very happy with BPD Express delivery. The team is responsive and always available. The parcel was picked up from home and delivered to Crimea in 2 weeks, quickly and professionally. Thank you for your work. I am now your regular customer.»
Fadme Ametova
News and updates
We talk about service work, changes and share useful information
We have opened a temporary Instagram account, @bpdexpress.de. We will post our Instagram updates there while we work to restore access to our main account, @bpdexpressde. Look for the dot before de in the temporary handle.
What we will share on the new account
Follow for BPD Express news, shipping updates and practical tips on booking and tracking shipments. As soon as we regain access to the main account, we will let you know on the temporary profile, on our website and on our Telegram channel.
How to contact BPD Express
We continue to accept and deliver parcels. You can book and track shipments on our website. If you messaged the previous profile and are still waiting for a reply, please contact us on WhatsApp or Telegram. For a parcel you have already sent, please include the shipment number.
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BPD Express news, shipping updates and practical tips in one place.
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Sending a parcel should be simple. That’s why we’ve updated the BPD Express website and customer account, making navigation clearer, shipment booking easier and adding more features to help you manage your parcels.
Our goal is to help you spend less time booking shipments and find the information you need more easily.
A clearer, easier-to-use website
We’ve reorganised the website and improved how information is presented. This makes it easier to explore our services, find answers to your questions and start booking a shipment.
We’ve also focused on the steps along the way: which options to choose, what information to provide and what happens next.
Your updated customer account
Your customer account now offers more features. We’ve also worked to make everyday tasks simpler and easier to understand, whether you’re a regular customer or using BPD Express for the first time.
When booking, you can choose the service package that suits your shipment: BPD Standard, BPD Care or BPD Care+, along with any additional services you need.
Find out more about the packages, prices and included services in our article about BPD Standard, Care and Care+.
Getting started on the updated website
Calculate shipping costs. On the homepage, select the origin country, destination country and parcel weight.Open your customer account. You will find the account button at the top of the website.Choose your service. When booking, compare BPD Standard, BPD Care and BPD Care+ and add the services you need.
If your parcel is already on its way, use the tracking section on the website.
Regular improvements from here on
The updated website provides a foundation for further development. We’ll regularly add features, simplify individual steps and improve the experience from exploring our services and booking a shipment to receiving a parcel.
We’ll introduce these changes gradually, guided by our customers’ questions and experiences.
Your feedback matters
Was a step unclear? Did you notice an error or find that a useful feature was missing? Please let us know.
Specific examples are particularly helpful: what were you trying to do, and where did you run into difficulty?
You can contact us via WhatsApp or Telegram.
Visit the updated BPD Express website, sign in to your customer account and explore the changes.
Thank you for choosing BPD Express and helping us make our service easier to use!
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Related articlesDownload BPD Express for iPhone and AndroidBPD Express tracking: check your shipment status
We have put together three service packages: BPD Standard, BPD Care and BPD Care+. Choose basic service, additional warehouse checks or extended support with a dedicated contact and protection for your parcel’s declared value.
Here is what each package includes, how much it costs and how to submit a claim if your parcel is lost or damaged.
Which package is right for you?Start with the support you need for your parcel:BPD Standard — for shipping with basic tracking.BPD Care — for packaging checks, photos and a weight check at the warehouse.BPD Care+ — for dedicated support and declared-value protection under the service terms.BPD Standard — basic service with no package surcharge
Package price: €0. Shipping is charged separately.
BPD Standard is suitable if you need parcel delivery and standard tracking. You pay the selected shipping rate and can add individual services as needed.
BPD Care — extra attention at the warehouse
Price: €16.90 in addition to shipping.
The package includes:
Customs declaration check. We check the completed declaration before dispatch.
Priority warehouse processing. Your parcel receives priority during warehouse handling.
Priority processing applies to our warehouse. It does not guarantee shorter transit times or faster customs clearance.
Checking the outer packagingPackaging check. We inspect the exterior of the packaging and repair any external packaging damage we find.
The packaging check is carried out without opening the parcel. It does not replace suitable internal packaging: fragile items must be protected and secured, liquids packed to prevent leaks, empty spaces filled and the corners of the box reinforced.
Parcel photos and weight checksPhoto on arrival. We photograph the exterior of your parcel after it reaches our warehouse.
Photo documentation and weight check. We record the parcel’s condition and check its weight.
BPD Care+ — dedicated support and declared-value protection
Price: €44.90 + 4% of the declared contents value, in addition to shipping.
BPD Care+ includes all BPD Care services, plus:
Declared-value protection up to €1,000, subject to the additional carrier liability terms.
A dedicated contact to support you with your shipment.
Extended tracking and email notifications at delivery stages.
Help preparing supporting documents and following up on a compensation claim.
These services are already included in BPD Care+ and do not need to be added again.
Price example: For contents with a declared value of €500, the package costs:
€44.90 + €20 (4% of €500) = €64.90.
Shipping is charged separately.
Compare the packages
Service
BPD Standard
BPD Care
BPD Care+
Surcharge in addition to shipping
€0
€16.90
€44.90 + 4% of declared value
Standard tracking
Included
Included
Included
Customs declaration check
Optional extra
Included
Included
Packaging check and repair of external packaging damage
Optional extra
Included
Included
Arrival photo and weight check
Optional extra
Included
Included
Priority warehouse processing
Optional extra
Included
Included
Declared-value protection up to €1,000
Optional extra
Optional extra
Included
Dedicated contact
Optional extra
Optional extra
Included
Extended tracking and email notifications
Optional extra
Optional extra
Included
Services not included in your chosen package are charged separately.
How declared-value protection works
Declared-value protection is provided through additional carrier liability, rather than a separate insurance policy. It applies to shipments for which the service has been activated, subject to its terms.
Compensation depends on the circumstances:
Total loss: The substantiated declared value of the contents is reimbursed within the protection limit. The carrier’s terms also provide for reimbursement of the transport charge.
Partial loss: Compensation covers the value of the missing contents.
Damage: Compensation is based on the actual, substantiated damage, up to the declared value.
The protection limit for the contents is €1,000. Declaring a value does not automatically entitle you to payment of the full amount. Keep invoices, receipts and other documents showing the value of the contents.
The carrier decides whether compensation is payable after reviewing the circumstances and supporting documents. BPD Express helps prepare the documentation and follows up on the claim.
Where to report loss or damage
For BPD Care+ customers, all reports concerning loss, damage, missing contents and compensation must be submitted exclusively by email to claims@bpd-express.de.
Please include:
the tracking number;
the sender’s and recipient’s details;
a description of the contents and their declared value;
a description of what happened and the compensation amount requested.
Attach proof of value and, for damage or missing contents, the official report and photos or videos. Additional documentation may be requested.
If you notice a problem when collecting your parcel:
Tell the postal employee about any damage or signs of opening before the handover is completed.
Ask for an official report describing the damage or missing contents in detail, signed by the employee.
Photograph or film the packaging and unpacking at the collection point, in the employee’s presence.
Keep the box, packaging materials and supporting documents.
Email your claim to claims@bpd-express.de as soon as possible.
If you only open the parcel at home and do not document the problem at handover, there may be insufficient evidence to support compensation.
What limitations apply?
Compensation is excluded in certain circumstances, including damage caused by inadequate packaging, prohibited or restricted contents, inaccurate information or the natural deterioration of the contents.
Other exclusions apply to force majeure, detention or seizure by public authorities and damage caused by the sender or recipient. Missing claim deadlines, failing to follow the claims procedure or not providing the required documents and proof of value may result in rejection.
The full declared-value protection terms are provided when the service is booked.
Frequently asked questions
Is shipping included in the package price?No. Transport charges are calculated separately.
Can I choose individual services?Yes. You can add individual services to BPD Standard or BPD Care.
When is compensation paid?After the carrier has reviewed the documents and made a decision. The timeframe depends on the circumstances and the investigation process.
Does Care+ guarantee faster delivery?The package includes priority warehouse processing and extended support. It does not provide a separate guaranteed transit time or customs clearance timeframe.
Choose the right package for your shipment
BPD Standard — basic service.BPD Care — additional warehouse checks.BPD Care+ — dedicated support and declared-value protection.
For help choosing a package and calculating shipping costs, contact us via WhatsApp, Telegram or call +49 6155 840777.
BPD Care+ compensation claims must be sent exclusively to claims@bpd-express.de.
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Related articlesHow to send a parcel with BPD Express: step by stepHow to pay for parcel delivery online
You can complete the process yourself on our website or contact us, and we will send you a label so that you can drop off your parcel at the nearest post office in your country without any additional fees or complications.
When booking a parcel shipment, you pay the preliminary shipping cost calculated from the weight you provided and the services selected. After your parcel arrives at our warehouse, we check its weight and recalculate the cost. If the actual weight is higher than declared, pay the difference online before your parcel leaves the warehouse.
Yes, no additional payment is required. The courier arrives between 9 a.m. and 6 p.m. during the day.
Yes, of course, you can order a courier delivery to your home yourself in your personal account.
Write to us on WhatsApp, Telegram, or Direct on Instagram, and we will be happy to answer your question.
Ask us a question, and we will answer within 2 minutes