How to pay for BPD Express delivery: cards, PayPal and Klarna

8 min read BPD Express
How to pay for BPD Express delivery: cards, PayPal and Klarna

Sending a parcel to loved ones or shipping personal belongings? You can book delivery and pay online on the BPD Express website. Choose your preferred payment method at the final step of your booking.

Credit and debit cards, including American Express

We accept Visa, Mastercard and American Express credit and debit cards. Enter your card details and, if required, confirm the payment in your bank's app.

Apple Pay and Google Pay

On a compatible device with a wallet set up, Apple Pay or Google Pay may appear in the payment form. You can confirm the payment without entering your card details manually.

PayPal

Select PayPal, sign in to your account and confirm the payment. You will not need to enter your card details on the BPD Express website.

Klarna

Klarna will show the payment options available to you. If your order is eligible for paying later or in instalments, the terms will be displayed before you confirm the payment.

Availability depends on the country, order amount and Klarna's decision. The final list of payment methods for your shipment is shown during booking.

VisaMastercardAmerican ExpressPayPalKlarnaApple PayGoogle Pay

For example: sending a parcel from Belgium to Bishkek

Want to send clothes, children's items or gifts to loved ones from Belgium to Bishkek? Start by calculating the delivery cost.

The button below opens the Belgium → Kyrgyzstan route with an example parcel weight of 5 kg. Enter your own parcel weight, choose a tariff and continue with the booking. Enter Bishkek and the recipient's full address in the delivery details.

Calculate delivery from Belgium to Bishkek →

When do you pay for delivery?

You pay when booking, before handing over your parcel. The initial amount is calculated from the declared weight, selected tariff and additional services.

Enter the weight of the fully packed parcel, including the box, tape and padding. This makes the initial calculation more accurate.

A parcel on the warehouse processing conveyor.

What happens to your parcel at the warehouse?

At the BPD Express warehouse, parcels pass through a processing line equipped with VITRONIC technology. Each parcel is:

  • Weighed automatically — its actual weight is recorded.
  • Photographed — the images help monitor the condition of the packaging.
  • X-rayed — to inspect the contents without opening the packaging.
  • Assigned a unique ID — for further processing and sorting.

This ID helps identify the parcel at later stages, including at warehouses in destination countries. It makes sorting easier and reduces the risk of mixing up shipments. Photographs and weighing data help resolve questions about weight and packaging condition.

If the weight check increases the delivery cost, your account will show an additional payment for only the difference from the amount already paid. You can pay it online before the parcel leaves the warehouse. If the cost does not increase, no weight-related additional payment is required.

Sending on a different route? Select your countries and calculate delivery.

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Parcels from Germany and the EU: Inside the BPD Express warehouse 5 min read

Parcels from Germany and the EU: Inside the BPD Express warehouse

You weighed the gifts at home, then added the box, packing paper and tape. The weight on the booking still refers to the gifts alone. The fully packed parcel that arrives at our warehouse in Büttelborn weighs more. As it moves along the conveyor, we scan the barcode, measure the parcel, check its weight and photograph the packaging. What happens to your parcel on the conveyor At the BPD Express central warehouse in Germany, we use VITRONIC VIPAC IN-MOTION to automate intake. Two identical boxes can be heading for different cities. The system reads the barcode on the shipping label and associates the weight, dimensions and packaging image with the correct shipment. Why you should avoid covering the whole box with clear tape Seal the seams and leave the shipping label and address uncovered. Glossy packing tape reflects the scanner’s light. If glare obscures the barcode, the camera may fail to read it and the entire conveyor line may stop. The warehouse team then has to take the parcel off the conveyor by hand and remove the tape. Sometimes the label or the top layer of cardboard with the written address comes away with the tape. If that happens, the team has to put the address on again. Place the label on one flat side of the box so the whole barcode is visible. If you reuse a box, remove the old shipping labels first. How we check what is inside parcels The warehouse also uses X-ray screening. This separate check helps staff identify items that are prohibited from transport. Sometimes these items are discovered after a box has been handed over. The warehouse team resolves questions about the contents before the parcel continues its journey. Before sealing your box, check the rules for your destination. If you are unsure about a particular item, ask us before handing it over. Check shipping restrictions Which weight is used to calculate the shipping cost At the warehouse, we weigh the complete parcel, including the box, tape and packing materials. The padding that protects a fragile gift counts towards the total weight too. At home, weigh the parcel once it is packed and sealed and enter that weight when booking. This gives you a more accurate estimate. The shipping cost may change if the warehouse records a different weight. What a photo of the packaging can show If a corner of the box is dented, an arrival photo helps establish how the packaging looked when we received it. The photo may show dents, tears in the cardboard or other visible damage. The external packaging check is carried out with the box closed. An arrival photo and an external packaging check are included in BPD Care and BPD Care+. With BPD Standard, you can add these services separately. Compare BPD Express service packages Where you can send parcels from and to From Germany and other EU countries — Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. England is also available in the calculator. Delivery destinations — Russia, Ukraine, Belarus, Kazakhstan, Kyrgyzstan, Uzbekistan, Armenia, Azerbaijan, Georgia, Turkmenistan, Crimea, Donetsk and Luhansk. Sending a parcel from Germany to Kazakhstan, Poland to Belarus or Italy to Kyrgyzstan? Select the country of origin and destination, then enter the weight of the packed box. Calculate shipping costs Frequently asked questions about shipping from Germany and the EU Where can I drop off a parcel in Germany? Enter your postcode on the BPD Express map. Find a drop-off point How do I hand over a parcel in another EU country? Select your country when booking. If drop-off with a shipping label is available, you’ll receive the label and instructions on where to take the box. Book a shipment My parcel has reached the warehouse. How do I know if it has left? After intake, parcels are processed, sorted by destination and prepared for loading. Use the parcel number on your receipt or invoice to check for the next tracking update. Track your parcel A new service planned for 2027 From early 2027, we plan to offer packing parcels in vacuum bags. 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BPD Standard, Care and Care+: choose the right care for your parcel 7 min read

BPD Standard, Care and Care+: choose the right care for your parcel

We have put together three service packages: BPD Standard, BPD Care and BPD Care+. Choose basic service, additional warehouse checks or extended support with a dedicated contact and protection for your parcel’s declared value. Here is what each package includes, how much it costs and how to submit a claim if your parcel is lost or damaged. Which package is right for you?Start with the support you need for your parcel:BPD Standard — for shipping with basic tracking.BPD Care — for packaging checks, photos and a weight check at the warehouse.BPD Care+ — for dedicated support and declared-value protection under the service terms.BPD Standard — basic service with no package surcharge Package price: €0. Shipping is charged separately. BPD Standard is suitable if you need parcel delivery and standard tracking. You pay the selected shipping rate and can add individual services as needed. BPD Care — extra attention at the warehouse Price: €16.90 in addition to shipping. The package includes: Customs declaration check. We check the completed declaration before dispatch. Priority warehouse processing. Your parcel receives priority during warehouse handling. Priority processing applies to our warehouse. It does not guarantee shorter transit times or faster customs clearance. Checking the outer packagingPackaging check. We inspect the exterior of the packaging and repair any external packaging damage we find. The packaging check is carried out without opening the parcel. It does not replace suitable internal packaging: fragile items must be protected and secured, liquids packed to prevent leaks, empty spaces filled and the corners of the box reinforced. Parcel photos and weight checksPhoto on arrival. We photograph the exterior of your parcel after it reaches our warehouse. Photo documentation and weight check. We record the parcel’s condition and check its weight. BPD Care+ — dedicated support and declared-value protection Price: €44.90 + 4% of the declared contents value, in addition to shipping. BPD Care+ includes all BPD Care services, plus: Declared-value protection up to €1,000, subject to the additional carrier liability terms. A dedicated contact to support you with your shipment. Extended tracking and email notifications at delivery stages. Help preparing supporting documents and following up on a compensation claim. These services are already included in BPD Care+ and do not need to be added again. Price example: For contents with a declared value of €500, the package costs: €44.90 + €20 (4% of €500) = €64.90. Shipping is charged separately. Compare the packages Service BPD Standard BPD Care BPD Care+ Surcharge in addition to shipping €0 €16.90 €44.90 + 4% of declared value Standard tracking Included Included Included Customs declaration check Optional extra Included Included Packaging check and repair of external packaging damage Optional extra Included Included Arrival photo and weight check Optional extra Included Included Priority warehouse processing Optional extra Included Included Declared-value protection up to €1,000 Optional extra Optional extra Included Dedicated contact Optional extra Optional extra Included Extended tracking and email notifications Optional extra Optional extra Included Services not included in your chosen package are charged separately. How declared-value protection works Declared-value protection is provided through additional carrier liability, rather than a separate insurance policy. It applies to shipments for which the service has been activated, subject to its terms. Compensation depends on the circumstances: Total loss: The substantiated declared value of the contents is reimbursed within the protection limit. The carrier’s terms also provide for reimbursement of the transport charge. Partial loss: Compensation covers the value of the missing contents. Damage: Compensation is based on the actual, substantiated damage, up to the declared value. The protection limit for the contents is €1,000. Declaring a value does not automatically entitle you to payment of the full amount. Keep invoices, receipts and other documents showing the value of the contents. The carrier decides whether compensation is payable after reviewing the circumstances and supporting documents. BPD Express helps prepare the documentation and follows up on the claim. Where to report loss or damage For BPD Care+ customers, all reports concerning loss, damage, missing contents and compensation must be submitted exclusively by email to claims@bpd-express.de. Please include: the tracking number; the sender’s and recipient’s details; a description of the contents and their declared value; a description of what happened and the compensation amount requested. Attach proof of value and, for damage or missing contents, the official report and photos or videos. Additional documentation may be requested. If you notice a problem when collecting your parcel: Tell the postal employee about any damage or signs of opening before the handover is completed. Ask for an official report describing the damage or missing contents in detail, signed by the employee. Photograph or film the packaging and unpacking at the collection point, in the employee’s presence. Keep the box, packaging materials and supporting documents. Email your claim to claims@bpd-express.de as soon as possible. If you only open the parcel at home and do not document the problem at handover, there may be insufficient evidence to support compensation. What limitations apply? Compensation is excluded in certain circumstances, including damage caused by inadequate packaging, prohibited or restricted contents, inaccurate information or the natural deterioration of the contents. Other exclusions apply to force majeure, detention or seizure by public authorities and damage caused by the sender or recipient. Missing claim deadlines, failing to follow the claims procedure or not providing the required documents and proof of value may result in rejection. The full declared-value protection terms are provided when the service is booked. Frequently asked questions Is shipping included in the package price?No. Transport charges are calculated separately. Can I choose individual services?Yes. You can add individual services to BPD Standard or BPD Care. When is compensation paid?After the carrier has reviewed the documents and made a decision. The timeframe depends on the circumstances and the investigation process. Does Care+ guarantee faster delivery?The package includes priority warehouse processing and extended support. It does not provide a separate guaranteed transit time or customs clearance timeframe. Choose the right package for your shipment BPD Standard — basic service.BPD Care — additional warehouse checks.BPD Care+ — dedicated support and declared-value protection. For help choosing a package and calculating shipping costs, contact us via WhatsApp, Telegram or call +49 6155 840777. BPD Care+ compensation claims must be sent exclusively to claims@bpd-express.de.     Subscribe to our Telegram channel BPD Express news, shipping updates and practical tips in one place. Subscribe to the channel BPD Express on InstagramNews and practical shipping tips. 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How to send a parcel with BPD Express: step by step 3 min read

How to send a parcel with BPD Express: step by step

You can book your BPD Express parcel online. Have the recipient details ready, pack the contents and weigh the complete parcel to get a more accurate shipping estimate.A note on courier pickupDPD courier pickup through BPD Express is temporarily suspended. Drop-off with valid DHL and DPD labels remains available. Choose an available handover option for your booking and follow the label instructions.1. Book and pay for your shipmentOpen the booking form. Enter the origin, destination, weight including packaging, and the recipient’s name, address, postal code and phone number. Check the contents and selected services. Pay for delivery online when booking, before handing over your parcel. The initial amount is based on the declared weight, selected rate and additional services.2. Prepare the box and labelUse a sturdy box, protect fragile items and fill empty spaces. Remove old shipping labels. Print the new label and attach it flat so the barcode stays readable.3. Choose a suitable drop-off pointCheck the carrier in your instructions, the location’s acceptance rules and size limits. Not every locker or partner shop accepts every type of label. Keep your drop-off receipt.4. Weight check and parcel trackingThe parcel’s actual weight is recorded automatically at the warehouse. If the weight check increases the shipping cost, an additional charge appears in your account: only the difference from the amount already paid. Pay this online before the parcel leaves our warehouse. Check progress using shipment tracking.Need help?Message us on WhatsApp or Telegram. Include the origin country, recipient address and parcel weight. For an existing shipment, add its tracking number. For calls: +49 6155 840777. Subscribe to our Telegram channel BPD Express news, shipping updates and practical tips in one place. Subscribe to the channel BPD Express on InstagramNews and practical shipping tips. Our temporary profile is @bpdexpress.de.Follow on Instagram Related articlesPostal codes when booking with BPD ExpressHow to pay for parcel delivery online .news-article .news-article__navigation{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;margin-top:32px;padding-top:24px;border-top:1px solid rgba(21,0,77,.12)}.news-article .news-article__navigation .news-article__nav-link{box-sizing:border-box;display:flex;justify-content:space-between;justify-self:stretch;gap:14px;width:100%;min-width:0;min-height:60px;padding:16px 22px;border:0;border-radius:18px;background:#ffcc00;color:#15004d;font-size:16px;font-weight:600;line-height:1.35;text-decoration:none}.news-article .news-article__navigation .news-article__nav-link img{display:none}.news-article .news-article__navigation .news-article__nav-link--prev:before{content:'←';font-size:28px;line-height:1}.news-article .news-article__navigation .news-article__nav-link:not(.news-article__nav-link--prev):after{content:'→';font-size:28px;line-height:1}.news-article .news-article__navigation .news-article__nav-link:hover{background:#f5c400;color:#15004d}.news-article .news-article__navigation .news-article__nav-link:focus-visible{outline:3px solid #3a00d4;outline-offset:4px}@media(max-width:560px){.news-article .news-article__navigation{gap:10px}.news-article .news-article__navigation .news-article__nav-link{padding:12px;gap:8px;min-height:64px;font-size:13px;border-radius:14px}.news-article .news-article__navigation .news-article__nav-link--prev:before,.news-article .news-article__navigation .news-article__nav-link:not(.news-article__nav-link--prev):after{font-size:24px}}

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