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6 min read BPD Standard, Care and Care+: choose the right care for your parcelWe have put together three service packages: BPD Standard, BPD Care and BPD Care+. Choose basic service, additional warehouse checks or extended support with a dedicated contact and protection for your parcel’s declared value. Here is what each package includes, how much it costs and how to submit a claim if your parcel is lost or damaged. Which package is right for you?Start with the support you need for your parcel:BPD Standard — for shipping with basic tracking.BPD Care — for packaging checks, photos and a weight check at the warehouse.BPD Care+ — for dedicated support and declared-value protection under the service terms.BPD Standard — basic service with no package surcharge Package price: €0. Shipping is charged separately. BPD Standard is suitable if you need parcel delivery and standard tracking. You pay the selected shipping rate and can add individual services as needed. BPD Care — extra attention at the warehouse Price: €16.90 in addition to shipping. The package includes: Customs declaration check. We check the completed declaration before dispatch. Priority warehouse processing. Your parcel receives priority during warehouse handling. Priority processing applies to our warehouse. It does not guarantee shorter transit times or faster customs clearance. Checking the outer packagingPackaging check. We inspect the exterior of the packaging and repair any external packaging damage we find. The packaging check is carried out without opening the parcel. It does not replace suitable internal packaging: fragile items must be protected and secured, liquids packed to prevent leaks, empty spaces filled and the corners of the box reinforced. Parcel photos and weight checksPhoto on arrival. We photograph the exterior of your parcel after it reaches our warehouse. Photo documentation and weight check. We record the parcel’s condition and check its weight. BPD Care+ — dedicated support and declared-value protection Price: €44.90 + 4% of the declared contents value, in addition to shipping. BPD Care+ includes all BPD Care services, plus: Declared-value protection up to €1,000, subject to the additional carrier liability terms. A dedicated contact to support you with your shipment. Extended tracking and email notifications at delivery stages. Help preparing supporting documents and following up on a compensation claim. These services are already included in BPD Care+ and do not need to be added again. Price example: For contents with a declared value of €500, the package costs: €44.90 + €20 (4% of €500) = €64.90. Shipping is charged separately. Compare the packages Service BPD Standard BPD Care BPD Care+ Surcharge in addition to shipping €0 €16.90 €44.90 + 4% of declared value Standard tracking Included Included Included Customs declaration check Optional extra Included Included Packaging check and repair of external packaging damage Optional extra Included Included Arrival photo and weight check Optional extra Included Included Priority warehouse processing Optional extra Included Included Declared-value protection up to €1,000 Optional extra Optional extra Included Dedicated contact Optional extra Optional extra Included Extended tracking and email notifications Optional extra Optional extra Included Services not included in your chosen package are charged separately. How declared-value protection works Declared-value protection is provided through additional carrier liability, rather than a separate insurance policy. It applies to shipments for which the service has been activated, subject to its terms. Compensation depends on the circumstances: Total loss: The substantiated declared value of the contents is reimbursed within the protection limit. The carrier’s terms also provide for reimbursement of the transport charge. Partial loss: Compensation covers the value of the missing contents. Damage: Compensation is based on the actual, substantiated damage, up to the declared value. The protection limit for the contents is €1,000. Declaring a value does not automatically entitle you to payment of the full amount. Keep invoices, receipts and other documents showing the value of the contents. The carrier decides whether compensation is payable after reviewing the circumstances and supporting documents. BPD Express helps prepare the documentation and follows up on the claim. Where to report loss or damage For BPD Care+ customers, all reports concerning loss, damage, missing contents and compensation must be submitted exclusively by email to claims@bpd-express.de. Please include: the tracking number; the sender’s and recipient’s details; a description of the contents and their declared value; a description of what happened and the compensation amount requested. Attach proof of value and, for damage or missing contents, the official report and photos or videos. Additional documentation may be requested. If you notice a problem when collecting your parcel: Tell the postal employee about any damage or signs of opening before the handover is completed. Ask for an official report describing the damage or missing contents in detail, signed by the employee. Photograph or film the packaging and unpacking at the collection point, in the employee’s presence. Keep the box, packaging materials and supporting documents. Email your claim to claims@bpd-express.de as soon as possible. If you only open the parcel at home and do not document the problem at handover, there may be insufficient evidence to support compensation. What limitations apply? Compensation is excluded in certain circumstances, including damage caused by inadequate packaging, prohibited or restricted contents, inaccurate information or the natural deterioration of the contents. Other exclusions apply to force majeure, detention or seizure by public authorities and damage caused by the sender or recipient. Missing claim deadlines, failing to follow the claims procedure or not providing the required documents and proof of value may result in rejection. The full declared-value protection terms are provided when the service is booked. Frequently asked questions Is shipping included in the package price?No. Transport charges are calculated separately. Can I choose individual services?Yes. You can add individual services to BPD Standard or BPD Care. When is compensation paid?After the carrier has reviewed the documents and made a decision. The timeframe depends on the circumstances and the investigation process. Does Care+ guarantee faster delivery?The package includes priority warehouse processing and extended support. It does not provide a separate guaranteed transit time or customs clearance timeframe. Choose the right package for your shipment BPD Standard — basic service.BPD Care — additional warehouse checks.BPD Care+ — dedicated support and declared-value protection. For help choosing a package and calculating shipping costs, contact us via WhatsApp, Telegram or call +49 6155 840777. BPD Care+ compensation claims must be sent exclusively to claims@bpd-express.de.     Subscribe to our Telegram channel BPD Express news, shipping updates and practical tips in one place. Subscribe to the channel BPD Express on InstagramNews and practical shipping tips. Our temporary profile is @bpdexpress.de.Follow on Instagram Related articlesHow to send a parcel with BPD Express: step by stepHow to pay for parcel delivery onlineRead 4 min read BPD Express Accepts Delivery Requests for the Donetsk and Luhansk RoutesBPD Express is expanding its list of serviced delivery routes and now accepts requests for deliveries to selected locations in the Donetsk and Luhansk directions, including areas often referred to by customers as the so-called DNR and so-called LNR. We understand that this route is important for many customers who need to send documents, personal belongings or permitted goods to family members, relatives or close contacts. Customers can contact BPD Express support to check whether delivery is possible to a specific address. How to Request a Delivery To check whether a shipment can be accepted, please contact BPD Express and provide the following information: destination city or locality; type of shipment: parcel or documents; approximate weight and dimensions; description of the contents; recipient contact details. After reviewing the information, the BPD Express team will confirm whether the shipment can be accepted, what details are required for processing and which restrictions may apply. What Can Be Sent Only permitted items that comply with applicable transport rules, customs requirements and route-specific restrictions can be accepted for shipment. Before accepting a shipment, BPD Express may request a description of the contents, an item list, receipts or additional information. This review is necessary to process shipments correctly and safely. Important Information About Restrictions Deliveries to the Donetsk and Luhansk routes are possible only if the shipment, recipient, route and contents comply with applicable requirements and restrictions. BPD Express does not accept prohibited items, sanctioned goods, goods with possible dual-use relevance, dangerous goods, weapons, weapon parts, cash, unclear or insufficiently described contents, or any other items that cannot be transported under applicable transport rules or restrictions. If additional review is required for a specific shipment, BPD Express will contact the customer before accepting the parcel for processing. Why the Address Should Be Checked in Advance Delivery availability depends on the specific locality, the current operational situation, the route and the contents of the shipment. For this reason, customers should contact BPD Express support before submitting a shipment and check delivery availability for the exact address. This advance review helps avoid incorrect order registration, delays and possible returns. Where to Get Support Ask about delivery availability: WhatsApp · TelegramFor questions about delivery to the Donetsk and Luhansk routes, please contact BPD Express customer support. Our team will check delivery availability, explain the process and provide information about the details required for processing. If you already know the destination city, approximate weight and contents of the shipment, please prepare this information in advance. This will help us process your request faster. Frequently Asked Questions Does BPD Express deliver to the so-called DNR and so-called LNR? BPD Express accepts delivery requests for selected locations in the Donetsk and Luhansk directions, including areas often referred to by customers as the so-called DNR and so-called LNR. Delivery availability is checked for each specific address. Can I send a parcel immediately? Before a shipment can be accepted, the destination locality, shipment type and contents must be reviewed. After the review, BPD Express will confirm whether the shipment can be accepted. Can I send documents? Document delivery availability is checked based on the specific address and route conditions. Please contact BPD Express customer support for consultation. Which items cannot be sent? BPD Express does not accept prohibited items, sanctioned goods, goods with possible dual-use relevance, dangerous goods, weapons, cash or other contents that do not comply with transport rules or applicable restrictions. Why is an advance review required? An advance review is required due to the specifics of the route, applicable restrictions, routing conditions and content requirements. It helps register the shipment correctly and reduce the risk of delays or returns. Subscribe to our Telegram channel BPD Express news, shipping updates and practical tips in one place. Subscribe to the channel BPD Express on InstagramNews and practical shipping tips. Our temporary profile is @bpdexpress.de.Follow on Instagram Related articlesHow to send a parcel with BPD Express: step by stepBPD Express tracking: check your shipment statusRead 1 min read WhatsApp disruption in March 2026: BPD Express archiveArchive: this notice refers to March 2026. It does not describe the current availability of BPD Express WhatsApp.What we announcedWhatsApp was temporarily unavailable during a change to a new management system in March 2026. The original notice said the team planned to answer pending messages on Monday, 23 March 2026. Telegram and Instagram Direct were suggested for that period.Why the system changedThe changes aimed to improve enquiry handling and customer communication. The same notice announced a quality department.Current contact detailsFor current enquiries, use the contacts below. For service quality matters and Care+ claims, email claims@bpd-express.de.Need help?Message us on WhatsApp or Telegram. Include the origin country, recipient address and parcel weight. For an existing shipment, add its tracking number. For calls: +49 6155 840777. Subscribe to our Telegram channel BPD Express news, shipping updates and practical tips in one place. Subscribe to the channel BPD Express on InstagramNews and practical shipping tips. Our temporary profile is @bpdexpress.de.Follow on Instagram Related articlesBPD Express Instagram Unavailable | Contact UsParcel shipping advice — BPD ExpressRead 2 min read How to hand over a parcel from Europe to BPD ExpressTo send a parcel from Europe, first choose the route and handover option. Book online with BPD Express, then take the prepared parcel to a location that accepts your label.A note on courier pickupDPD courier pickup through BPD Express is temporarily suspended. Drop-off with valid DHL and DPD labels remains available. Choose an available handover option for your booking and follow the label instructions.1. Book the shipmentOpen the booking form. Enter the origin, destination, weight including packaging, and the recipient’s name, address, postal code and phone number. Check the contents and selected services.2. Prepare the box and labelUse a sturdy box, protect fragile items and fill empty spaces. Remove old shipping labels. Print the new label and attach it flat so the barcode stays readable.3. Choose a suitable drop-off pointCheck the carrier in your instructions, the location’s acceptance rules and size limits. Not every locker or partner shop accepts every type of label. Keep your drop-off receipt.4. Pay online and track your parcelBook and pay for delivery online on the BPD Express website. The initial amount is based on the weight you enter and the services you select. We check the parcel’s weight at the warehouse. If the cost increases, pay the difference online. We dispatch the parcel from the warehouse only after receiving the additional payment. Check progress using shipment tracking.Need help?Message us on WhatsApp or Telegram. Include the origin country, recipient address and parcel weight. For an existing shipment, add its tracking number. For calls: +49 6155 840777. Subscribe to our Telegram channel BPD Express news, shipping updates and practical tips in one place. Subscribe to the channel BPD Express on InstagramNews and practical shipping tips. Our temporary profile is @bpdexpress.de.Follow on Instagram Related articlesBPD Express Multilabel: DHL and DPD drop-offPostal codes when booking with BPD ExpressRead 2 min read How to pay for parcel delivery onlineWith BPD Express, you can pay for parcel delivery online before your parcel is weighed at the warehouse. Your initial payment is based on the weight you enter. If the weight check increases the shipping cost, you only pay the difference. How to calculate your shipping cost and pay online Weigh your parcel after packing it. Include the box and all packing materials in the total weight. Calculate your shipping cost. Select the origin and destination countries in the BPD Express shipping calculator, then enter the weight. When booking, check any extra services you have selected, as they also affect the amount. Pay online. After booking, review the amount due and follow the payment instructions for your shipment. When might I need to pay extra after weighing? BPD Express checks your parcel’s weight at the warehouse. If the parcel is heavier than declared and the shipping cost goes up, we credit what you have already paid. Your parcel will leave the BPD Express warehouse only after we receive the additional payment. If the shipping cost does not increase, there is no extra charge for the weight. Questions about the amount due? Contact us on WhatsApp or Telegram and include your tracking number. We’ll check the calculation and explain how we arrived at the amount. Subscribe to our Telegram channel BPD Express news, shipping updates and practical tips in one place. Subscribe to the channel BPD Express on InstagramNews and practical shipping tips. Our temporary profile is @bpdexpress.de.Follow on Instagram Related articlesHow to send a parcel with BPD Express: step by stepNew Rates for Parcels Under 5 kg | BPD ExpressRead 7 min read Parcel Held at Customs: What to Do? A Guide from BPD ExpressThe status “Held by Customs” is one of the most stressful for any recipient. Questions come up immediately: “What’s wrong?”, “Will the parcel be confiscated?”, “How long will this take?”. The key is not to panic. In most cases, the issue is solvable if you act correctly. With 30 years of experience, BPD Express has helped thousands of customers through customs clearance and knows how to handle even complex cases. “A customs delay is not a verdict—it’s a standard verification procedure. 95% of all delays are resolved within a few days once the required documents are provided,” reassure BPD Express experts. Why a Parcel Can Be Held: 5 Key Reasons Customs is a government control barrier that inspects all incoming international shipments. A delay simply means the inspector needs additional information or checks. Errors in the customs declarationThe most common reason. Incorrect item description, missing data, or the wrong HS/TN VED code. Exceeding duty-free limitsIf the parcel’s value or weight exceeds the established limits for your country. Important for 2026: In Russia and EAEU countries, the limit is €200 and 31 kg per individual parcel. The number of parcels per month is not limited—you can order as often as you like, as long as each separate shipment fits within these limits. If the limit is exceeded, customs duty payment will be required. Suspicion of a commercial shipmentIf the parcel contains many identical items (for example, 10 identical T-shirts), customs may treat it as a commercial batch, which requires different paperwork. Prohibited or restricted itemsAlcohol, weapons, and certain types of electronics can cause a delay—or even confiscation. Special attention: electronics and restrictions. If the delay is caused by items that are strictly prohibited for shipment under BPD Express rules (for example, smartphones, tablets, drones, or auto parts), the clearance process becomes significantly more complicated. In such cases, customs may not simply hold the parcel, but refuse release entirely without the option to correct documents—leading to confiscation or an expensive return to the sender in Germany. Random inspectionCustoms has the right to select any parcel for inspection, even if all documents are in order. How Long Can Customs Inspection Take? Timing depends on the reason for the delay and the workload of the customs post: Standard check (document request): 2–4 business days after they receive your documents Physical inspection (opening the parcel): 5–10 business days Expert assessment (complex items): up to 30 days or more Expert note: BPD Express operates under the international ITMATT (International Tax and Mail Tracking) protocol. This means that even before the truck crosses the border, the customs officer can already see your electronic declaration. In 2026, this allows 90% of our parcels to cross “seamlessly” within minutes. If a manual hold occurs, our system will notify you immediately via your account dashboard or your manager. Step-by-Step Action Plan: What to Do if Your Parcel Is Held Step 1: Check the status and wait for the official notification First, carefully read the tracking status. If it says “Awaiting documents,” you will soon receive an official request (via SMS, email, or in the postal service’s personal account area). Step 2: Contact your BPD Express manager immediately Do not try to call customs yourself. Your primary support is your BPD Express manager. As soon as you see the customs hold status, message them right away. Our specialists have experience communicating with customs authorities and will help you prepare the correct response. Step 3: Prepare the required documents Most often, customs requests documents confirming the value and contents of the parcel. Standard document package: A copy of the recipient’s passport (main page and registration/address page) Invoice/order confirmation from the online store showing purchase and item value Bank statement confirming payment for that specific purchase A short written statement (free form) confirming the goods are for personal use Step 4: Send the documents Once ready, send the documents to your BPD Express manager. They will verify the formatting and submit everything to customs. This significantly speeds up the process because we have direct communication channels with customs. Tip: Send documents in PDF to avoid readability issues. Make sure all details are clearly visible. Step 5: Track updates After you submit the documents, keep tracking your parcel. Typically, within 2–4 business days the status changes to “Customs clearance completed.” If it doesn’t, contact your manager to clarify the situation. What If You Need to Pay Customs Duty? If your parcel’s value or weight exceeds the duty-free limits, you will receive a notification to pay customs duty. In Russia, this is €200 and 31 kg per parcel. How duty is calculated in 2026 15% of the amount exceeding the limit (€200), but not less than €2 per each extra kilogram A fixed customs processing fee is always added (in Russia, it is 500 RUB) Example: You ordered goods worth €260.Excess: 260 − 200 = €60Duty (15%): 60 × 0.15 = €9Total payable: €9 + customs fee (500 RUB) You can pay the duty online via the postal service’s personal account or at the post office when receiving the parcel. Frequently Asked Questions (FAQ) Why is my parcel held at customs? Most common reasons: declaration errors, exceeding limits, suspicion of a commercial batch, prohibited items, or random inspection. How long can customs inspection take? From 2–4 days (document request) to 10–30 days (physical inspection or expert assessment). On average, most cases are resolved within a week. What documents can be requested? Most often: passport copy, store invoice, bank statement, and a personal-use statement. How quickly should I provide documents after the hold? We recommend sending invoices and bank statements to your BPD Express manager within 24–48 hours. Customs warehouses have limited free storage time. The faster the inspector receives the documents, the higher the chance of release without additional storage fees. How can I speed up customs clearance? The best way is to avoid slowing it down: fill out the declaration honestly and accurately, stay within limits, and do not ship prohibited items. If a hold occurs, provide all requested documents as quickly as possible. When do you need a customs broker? In 99% of cases for private parcels, a broker is not required. Your BPD Express manager fully supports the process. However, a broker may be needed if: You are importing a very expensive item requiring complex declaration (e.g., artwork) Your parcel was incorrectly classified as a commercial shipment and you want to challenge the decision In such rare cases, we can also recommend trusted broker partners. Conclusion: BPD Express Is Your Customs Support Partner A customs hold is a standard situation that is usually resolved quickly and smoothly with the right approach. The most important thing is not to panic and to act together with professionals. The BPD Express team is always available to help you understand customs requirements, prepare documents correctly, and speed up the release of your parcel. We handle communication with customs authorities so you save time and avoid unnecessary stress. Subscribe to our Telegram channel BPD Express news, shipping updates and practical tips in one place. Subscribe to the channel BPD Express on InstagramNews and practical shipping tips. Our temporary profile is @bpdexpress.de.Follow on Instagram Related articlesBPD Express tracking: check your shipment statusPostal codes when booking with BPD ExpressRead 2 min read How BPD Express supports international shipmentsBPD Express helps customers send parcels and documents from Europe. Since 1992, we have developed a service built around clear steps: booking, handover, warehouse processing and tracking.One booking with clear next stepsEnter the route and recipient details, select an available handover option and follow the instructions. Partner carriers may handle individual transport stages. Contact BPD Express with questions about your booking.Help with preparationThe team can help with the booking form, packaging requirements and recipient details. Discuss unusual dimensions or specific contents before shipping.Check status and choose servicesView recorded events in tracking. Basic service and additional checks are explained in the BPD Standard, Care and Care+ comparison. Choose the services you need.Need help?Message us on WhatsApp or Telegram. Include the origin country, recipient address and parcel weight. For an existing shipment, add its tracking number. For calls: +49 6155 840777. Subscribe to our Telegram channel BPD Express news, shipping updates and practical tips in one place. Subscribe to the channel BPD Express on InstagramNews and practical shipping tips. Our temporary profile is @bpdexpress.de.Follow on Instagram Related articlesBPD Express digital shipping servicesHow to send a parcel with BPD Express: step by stepRead 2 min read How to send a parcel with BPD Express: step by stepYou can book your BPD Express parcel online. Have the recipient details ready, pack the contents and weigh the complete parcel to get a more accurate shipping estimate.A note on courier pickupDPD courier pickup through BPD Express is temporarily suspended. Drop-off with valid DHL and DPD labels remains available. Choose an available handover option for your booking and follow the label instructions.1. Book the shipmentOpen the booking form. Enter the origin, destination, weight including packaging, and the recipient’s name, address, postal code and phone number. Check the contents and selected services.2. Prepare the box and labelUse a sturdy box, protect fragile items and fill empty spaces. Remove old shipping labels. Print the new label and attach it flat so the barcode stays readable.3. Choose a suitable drop-off pointCheck the carrier in your instructions, the location’s acceptance rules and size limits. Not every locker or partner shop accepts every type of label. Keep your drop-off receipt.4. Pay online and track your parcelBook and pay for delivery online on the BPD Express website. The initial amount is based on the weight you enter and the services you select. We check the parcel’s weight at the warehouse. If the cost increases, pay the difference online. We dispatch the parcel from the warehouse only after receiving the additional payment. Check progress using shipment tracking.Need help?Message us on WhatsApp or Telegram. Include the origin country, recipient address and parcel weight. For an existing shipment, add its tracking number. For calls: +49 6155 840777. Subscribe to our Telegram channel BPD Express news, shipping updates and practical tips in one place. Subscribe to the channel BPD Express on InstagramNews and practical shipping tips. Our temporary profile is @bpdexpress.de.Follow on Instagram Related articlesPostal codes when booking with BPD ExpressHow to pay for parcel delivery onlineRead 2 min read Consultation on Parcel Delivery from Germany and EuropeBPD Express answers all your questions in real time and helps you arrange parcel and document delivery from Germany and other European countries. Get a detailed consultation on shipping parcels to:Russia, Kazakhstan, Kyrgyzstan, Armenia, Azerbaijan, Georgia, Uzbekistan, Tajikistan, Turkmenistan, Moldova, and Crimea. We accompany every shipment at all stages — from acceptance in Europe to final delivery to the recipient. Countries We Accept Shipments From BPD Express accepts parcels and documents from European Union countries and across Europe, including: Germany, France, Italy, Spain, the Netherlands, Belgium, Austria, Poland, the Czech Republic, Slovakia, Hungary, Lithuania, Latvia, Estonia, Denmark, Sweden, Finland, Portugal, Ireland, Romania, Bulgaria, Croatia, Slovenia, Greece, Cyprus, and Malta. All shipments are consolidated at our warehouse in Germany and then forwarded according to the selected delivery route. How to Contact Us You can ask questions or arrange a shipment in the way that is most convenient for you: WhatsApp: +49 171 3763353 Telegram: @BPDEXPRESS_BOT Telegram: Message us on Telegram Business Hours Current customer service hours are listed on the contact page. Current shipping price examples from GermanyDestination5 kg10 kgRussia — post office39,95 €64,90 €Russia — doorstep46,95 €74,90 €Kazakhstan37,95 €59,90 €Kyrgyzstan37,95 €59,90 €Ukraine34,95 €59,90 €Examples from the BPD Express calculator, checked on 7 November 2026. These prices apply to the stated route and weight including packaging; they are not a universal per-kilogram rate. Additional services are charged separately. For other weights, addresses and delivery options calculate the price on our website.Document Delivery Document shipment by registered mail — €50 Delivery time: 10–15 days Final delivery: EMS courier delivery to the recipient’s door Delivery Coverage in Russia BPD Express delivers parcels and documents throughout the entire territory of the Russian Federation, including: central regions; the Caucasus; northern and remote regions; Crimea. Subscribe to our Telegram channel BPD Express news, shipping updates and practical tips in one place. Subscribe to the channel BPD Express on InstagramNews and practical shipping tips. Our temporary profile is @bpdexpress.de.Follow on Instagram Related articlesHow to send a parcel with BPD Express: step by stepPostal codes when booking with BPD ExpressRead