BPD Standard, BPD Care and BPD Care+: choose the right care for your parcel

6 min read Отдел качества BPD Express
BPD Standard, BPD Care and BPD Care+: choose the right care for your parcel

We have put together three service packages: BPD Standard, BPD Care and BPD Care+. Choose basic service, additional warehouse checks or extended support with a dedicated contact and protection for your parcel’s declared value.

Here is what each package includes, how much it costs and how to submit a claim if your parcel is lost or damaged.

BPD Standard — basic service with no package surcharge

Package price: €0. Shipping is charged separately.

BPD Standard is suitable if you need parcel delivery and standard tracking. You pay the selected shipping rate and can add individual services as needed.

BPD Care — extra attention at the warehouse

Price: €16.90 in addition to shipping.

The package includes:

  • Customs declaration check. We check the completed declaration before dispatch.
  • Packaging check. We inspect the exterior of the packaging and repair any external packaging damage we find.
  • Photo on arrival. We photograph the exterior of your parcel after it reaches our warehouse.
  • Photo documentation and weight check. We record the parcel’s condition and check its weight.
  • Priority warehouse processing. Your parcel receives priority during warehouse handling.

The packaging check is carried out without opening the parcel. It does not replace suitable internal packaging: fragile items must be protected and secured, liquids packed to prevent leaks, empty spaces filled and the corners of the box reinforced.

Priority processing applies to our warehouse. It does not guarantee shorter transit times or faster customs clearance.

BPD Care+ — dedicated support and declared-value protection

Price: €44.90 + 4% of the declared contents value, in addition to shipping.

BPD Care+ includes all BPD Care services, plus:

  • Declared-value protection up to €1,000, subject to the additional carrier liability terms.
  • A dedicated contact to support you with your shipment.
  • Extended tracking and email notifications at delivery stages.
  • Help preparing supporting documents and following up on a compensation claim.

These services are already included in BPD Care+ and do not need to be added again.

Price example: For contents with a declared value of €500, the package costs:

€44.90 + €20 (4% of €500) = €64.90.

Shipping is charged separately.

Compare the packages

Service BPD Standard BPD Care BPD Care+
Surcharge in addition to shipping €0 €16.90 €44.90 + 4% of declared value
Standard tracking Included Included Included
Customs declaration check Optional extra Included Included
Packaging check and repair of external packaging damage Optional extra Included Included
Arrival photo and weight check Optional extra Included Included
Priority warehouse processing Optional extra Included Included
Declared-value protection up to €1,000 Optional extra Optional extra Included
Dedicated contact Optional extra Optional extra Included
Extended tracking and email notifications Optional extra Optional extra Included

 

Services not included in your chosen package are charged separately.

How declared-value protection works

Declared-value protection is provided through additional carrier liability, rather than a separate insurance policy. It applies to shipments for which the service has been activated, subject to its terms.

Compensation depends on the circumstances:

  • Total loss: The substantiated declared value of the contents is reimbursed within the protection limit. The carrier’s terms also provide for reimbursement of the transport charge.
  • Partial loss: Compensation covers the value of the missing contents.
  • Damage: Compensation is based on the actual, substantiated damage, up to the declared value.

The protection limit for the contents is €1,000. Declaring a value does not automatically entitle you to payment of the full amount. Keep invoices, receipts and other documents showing the value of the contents.

The carrier decides whether compensation is payable after reviewing the circumstances and supporting documents. BPD Express helps prepare the documentation and follows up on the claim.

Where to report loss or damage

For BPD Care+ customers, all reports concerning loss, damage, missing contents and compensation must be submitted exclusively by email to claims@bpd-express.de.

Please include:

  • the tracking number;
  • the sender’s and recipient’s details;
  • a description of the contents and their declared value;
  • a description of what happened and the compensation amount requested.

Attach proof of value and, for damage or missing contents, the official report and photos or videos. Additional documentation may be requested.

If you notice a problem when collecting your parcel:

  1. Tell the postal employee about any damage or signs of opening before the handover is completed.
  2. Ask for an official report describing the damage or missing contents in detail, signed by the employee.
  3. Photograph or film the packaging and unpacking at the collection point, in the employee’s presence.
  4. Keep the box, packaging materials and supporting documents.
  5. Email your claim to claims@bpd-express.de as soon as possible.

If you only open the parcel at home and do not document the problem at handover, there may be insufficient evidence to support compensation.

What limitations apply?

Compensation is excluded in certain circumstances, including damage caused by inadequate packaging, prohibited or restricted contents, inaccurate information or the natural deterioration of the contents.

Other exclusions apply to force majeure, detention or seizure by public authorities and damage caused by the sender or recipient. Missing claim deadlines, failing to follow the claims procedure or not providing the required documents and proof of value may result in rejection.

The full declared-value protection terms are provided when the service is booked.

Frequently asked questions

Is shipping included in the package price?
No. Transport charges are calculated separately.

Can I choose individual services?
Yes. You can add individual services to BPD Standard or BPD Care.

When is compensation paid?
After the carrier has reviewed the documents and made a decision. The timeframe depends on the circumstances and the investigation process.

Does Care+ guarantee faster delivery?
The package includes priority warehouse processing and extended support. It does not provide a separate guaranteed transit time or customs clearance timeframe.

Choose the right package for your shipment

BPD Standard — basic service.
BPD Care — additional warehouse checks.
BPD Care+ — dedicated support and declared-value protection.

For help choosing a package and calculating shipping costs, contact us via WhatsApp, Telegram or call +49 6155 840777.

BPD Care+ compensation claims must be sent exclusively to claims@bpd-express.de.

 
 
 

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